Onsite Smart Hands

What is Onsite Smart Hands

Onsite Smart Hands is an operational on-demand support service that provides troubleshooting, remote management, and equipment installation for data center clients. This service involves a team of specialized technicians stationed on-site who can promptly respond to any issues that may arise within the data center, providing physical eyes and hands to help with IT equipment.

Integrity IT Solutions – Smart Hands Services

Integrity IT Solutions offers Onsite Smart Hands as an extension of clients’ workforce, allowing data center tasks to be completed remotely. With this service, customers can benefit from improved security, excellent response times, and dedicated technical support, resulting in high satisfaction levels among Integrity IT Solutions’ clients. Onsite Smart Hands saves clients from driving long distances to the data center for a quick fix.

Our Onsite Smart Hands Support Services

Integrity IT Solutions’ Onsite Smart Hands support services are an extension of our clients’ workforce, enabling them to remotely manage their data center operations with ease. We offer a range of services, including custom installations, equipment testing, complex cable configurations, circuit testing, troubleshooting, firewall setup, and rack and stack. Our experienced technicians ensure that clients’ servers operate efficiently and reliably at all times.

Our Onsite Smart Hands support services are customized to meet the specific needs of our clients, whether they require occasional support or ongoing maintenance. Our team is equipped to handle any request promptly and efficiently, working closely with clients to develop a support plan that aligns with their business goals and budget.

All our professionals are dedicated to delivering exceptional support to our clients. We prioritize excellent response times, proactive monitoring, and prompt resolution of any issues that may arise. Our clients can rely on us to provide consistent and reliable support, allowing them to focus on their core business operations.

Troubleshooting

Our smart hands support team provides a detailed, comprehensive view of every aspect of your network and IT environment. From port monitoring to application and database monitoring, we ensure that your systems are operating efficiently and reliably at all times.

Rack & Stack

Our data center is equipped with an efficient and effective cooling infrastructure that can handle even the most complex high-power density deployments. Our team ensures that your equipment is installed and organized in a way that optimizes your data center’s performance.

Automate Maintenance

With built-in redundancies across our infrastructure, our experienced team of technicians ensures that your data is always up and running when you need it. We offer automated maintenance to help you stay ahead of any potential issues, so you can focus on your core business operations.

Shipping & Receiving

Our staff can handle all aspects of equipment shipping and receiving, including packing and unpacking, labeling boxes or equipment, and inventorying boxes or equipment. You can rely on us to ensure that your equipment arrives at its destination safely and efficiently.

24x7x365 Availability

Our smart hands support team is available 24/7, 365 days a year to provide problem resolution, update installs, and custom installations. We have in-house operations technicians who are equipped to handle any request promptly and efficiently.

Increase Security

Our smart hands support team can respond right away whenever a security threat is detected, helping to prevent problems before they arise. In addition to the strong security measures already in place, you can rely on us to provide consistent and reliable support to increase the security of your servers.